Enjoy Complimentary Shipping on Orders Over $99


Enjoy Free Shipping on Orders Over $99

Shipping Policy

Effective Date: September 1, 2023

At Skeppshult, we strive to provide a seamless and efficient shipping experience for our valued customers. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. By placing an order with us, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing Time

1.1 Processing Time: Once your order is received and payment is confirmed, we will process and prepare your order for shipment. Our typical order processing time for in-stock merchandise is within 2 business days, excluding weekends and holidays. Please note that during peak seasons and periods, processing times may be slightly longer.

1.2 Order Verification: All orders are subject to credit approval before they can be fulfilled. In some cases, we may need to verify certain information associated with your order to ensure its accuracy and prevent fraud. This may result in a slight delay in processing your order. We appreciate your understanding and cooperation in providing any requested information promptly.

2. Shipping Methods and Delivery

2.1 Shipping Carriers: We partner with reputable shipping carriers, such as UPS and Canada Post, to ensure reliable and timely delivery of your orders. The shipping carrier will be selected based on factors such as your location, order size, and shipping method chosen at checkout.

2.2 Shipping Options: We offer various shipping options to accommodate your preferences. The available shipping options will be displayed during the checkout process. Please select the option that best suits your needs.

2.3 Estimated Delivery Time: The estimated delivery time will depend on your location and the selected shipping method. Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, customs clearance, and unforeseen circumstances may affect the actual delivery date.

2.4 Tracking Information: Once your order is shipped, we will provide you with a tracking number and a link to track the progress of your shipment online. You can easily monitor the status of your package and estimated delivery date.

2.5 Multiple Items: Multiple items ordered at the same time may not always be shipped together. Your shipment confirmation email will have tracking numbers for each shipment related to an order.

3. Shipping Fees

3.1 Shipping Charges: Shipping fees are calculated based on various factors, including the total weight of your order, shipping destination, and selected shipping method. The shipping charges will be displayed during the checkout process before you complete your purchase.

3.2 Free Shipping: We may offer free shipping promotions on eligible orders. The requirements for free shipping will be clearly communicated during the promotional period.

4. International Shipping

4.1 International Orders: We are pleased to offer international shipping to select destinations. Please note that international shipments may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the product or shipping costs.

4.2 Customs and Import Regulations: Please familiarize yourself with the customs and import regulations of your country to ensure compliance with any restrictions or requirements. We are not responsible for any customs delays, fees, or issues that may arise during the importation process.

5. Shipping Address and Order Accuracy

5.1 Shipping Address: It is your responsibility to provide an accurate and complete shipping address at the time of purchase. Please double-check your shipping address to ensure its accuracy. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

5.2 P.O. BOXES: Merchandise will only be sent to valid street addresses; unfortunately, there is no delivery to P.O. Boxes.

5.3 Multiple Locations: Shipment to multiple locations from a single order is currently not available.

5.4 Order Accuracy: Please review your order details carefully before completing your purchase. Once your order is processed and shipped, we may not be able to make changes or modifications to the order. If you need to update or modify your order, please contact our customer support team as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made once the order is in the shipping process.

6. Lost or Damaged Shipments

6.1 Lost Shipments: In the rare event that your shipment is lost in transit, please contact our customer support team, and we will work with the shipping carrier to resolve the issue and ensure you receive your order. Please note that investigations into lost shipments may take time, and we appreciate your patience and cooperation during the process.

6.2 Damaged Shipments: If your package arrives visibly damaged, please refuse delivery and notify us immediately. If you discover any damage to the products after accepting the delivery, please take photos and contact our customer support team within 48 hours of receipt. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

7. Contact Us

If you have any questions, concerns, or inquiries regarding our shipping policy or the delivery of your order, please don’t hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience at Skeppshult is smooth and enjoyable.

You can reach us by visiting our Contact page on our website or using the provided contact information.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website, and the revised policy will be effective immediately.

Thank you for choosing Skeppshult. We appreciate your trust and look forward to serving you with exceptional products and service.

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